💳 Refund & Returns Policy — Revolve Collection

At Revolve Collection, every order is part of your luxury journey. We understand the excitement of receiving your favorite pieces and the disappointment if something isn’t right. That’s why we take full responsibility for refunds and returns, ensuring fairness, transparency, and customer satisfaction across our worldwide network.

⏱️ Return Period

You have 30 days from the date you receive your order to request a return or exchange.

✅ Eligibility for Returns and Exchanges

To maintain the integrity and quality of every item:

• Unused Items: Products must be unused and in original condition.
• Tags & Packaging: All tags and packaging must remain intact.
• Defective Items: Damaged or defective items are always eligible for return or exchange.

📩 Initiating a Return or Exchange

If you need to return an item, contact us at [email protected] with:

• Your order number
• A description of the issue
• Photos or videos (if applicable)

Our team will personally guide you through the process.

🚚 Return Shipping

• Customers are generally responsible for return shipping.
• For defective, damaged, or incorrectly shipped items, Revolve Collection covers the return shipping cost.
• Please package your return carefully to avoid damage in transit.

💵 Refunds & Store Credit

• We do not issue direct payment refunds. Instead, refunds are provided as store credit.
• Store credit can be used to purchase other products at discounted prices, ensuring you always benefit from your shopping experience.
• Store credit is applied to your Revolve Collection account and can be redeemed at checkout.
• Allow up to 7 business days for processing.

🔄 Exchanges

• To exchange for a different size, color, or style, contact [email protected].
• Exchanges depend on product availability.
• If your desired item is out of stock, we will issue store credit instead.

🚫 Non-Returnable Items

The following cannot be returned or exchanged:

• Used Items or items not in original condition
• Missing Tags or packaging
• Customized Products or personalized pieces

🛠️ Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately with a description and photos/videos.
• We’ll take full responsibility and offer a return, exchange, or store credit.
• Return shipping costs will be covered by Revolve Collection.

📬 Contact Us

Questions or concerns? Email us at [email protected]. We’re here to support you and ensure your luxury shopping experience remains seamless.

🔄 Policy Changes

Revolve Collection may update this policy periodically. Changes will be posted on this page, and we encourage you to review it occasionally to stay informed.